SHIPPING & RETURNS

What products are eligible for exchange/returns?

 

• All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.

  • All items should be free of make-up or tan marks

  • Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece

  • To ensure your Sosdreamz garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection

  • All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at sosdreamzz@gmail.com

  • It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.

• Primary return/Exchange pickup will be done within 5-7 days of triggering the return/exchange request. In case the pickup is cancelled by the customer, additional charge will be levied for triggering pick up again.

• Once we receive the product, we will check it for being unused, unwashed, and undamaged and the product should also have the original tags/packaging in place. Post that, we will process your refund/exchange as per your request. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be accepted only twice against the original order

 

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What products are not eligible for exchange/returns?

 

• Customized & Tailored Merchandise: Both Full price & Discounted

• only alteration can be provided on a case to case basis

• Alteration request has to be raised within 7days of receipt of product

• Accessories (Bag& Masks) can be replaced only in case the products delivered are damaged/defective

 

*Please note, custom sizes, add length, add sleeves, any modifications on products are treated as Tailored products

* Handling charges of INR 99 applicable on all orders below INR 1000 are not refunded in case of any return case the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again.

 

Return and shipping Policies

 

Return/Exchange has to be initiated within 7 days of receipt of product. You have to email sosdreamzz@gmail.com from your registered email id to trigger the request.

For Cash on Delivery orders the amount is refunded as Sosdreamz coupon which you can use for your future orders. COD handling charges (INR 60) charged at the time of placing the order are non refundable.

For Prepaid Orders Full amount is refunded into your initial payment mode (bank account, credit card, etc.)

Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.) – will not be refundable

Please note an exchange request will be accepted only twice against the original order.

We do not provide reverse pick up facility in case of exchange shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer

We will initiate the reverse pick-up once we receive your return/exchange request, our logistics partner will get in touch with you and request a convenient time and date for the pick-up. Please note, the product should be handed over within 5 days of raising the return/exchange request. Any later pick-ups will not be considered for return/exchange.

 

To cancel your exchange request, you can call us on +91-8946055567 or mail us at sosdreamzz@gmail.com with your order no. and email id within 24 hours of placing an exchange request.

 

Return for Damaged Product - In case you have received a damaged or a defective piece, please initiate a request for exchange/return by notifying our customer care, either by call or email to sosdreamzz@gmail.com, along with pictures of the damage/defect and we will provide you the best resolution.

 

This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange/return by notifying our customer care, either by call or email, along with pictures of the product to sosdreamzz@gmail.com and we will help you out.